Shopping Policies
Last updated: 10 September 2026
These Terms of Sale apply to purchases made through the Toto The Pom website.
Toto The Pom is a trading name of Honey Pot Press Ltd , a company registered in England and Wales under company number 17249329, with its registered office at 167-169 Great Portland Street, London, W1W5PF, United Kingdom (“we”, “us” or “our”).
By placing an order through our website, you agree to these Terms of Sale.
1. Who can place an order
You must be at least 18 years old to place an order through our website.
2. Our products
We sell Toto the Pom books, toys and other merchandise.
We take reasonable care to ensure that product descriptions and other information on our website are accurate. Product colours and appearance may vary slightly from how they appear on your screen.
Nothing in these Terms affects your statutory rights.
3. Prices and charges
Prices are shown on the website and include VAT where applicable.
Any delivery charges will be shown before you place your order.
For international orders, import duties, taxes or customs charges may apply. Unless we are legally required to collect these charges, they are the customer's responsibility.
4. Orders and acceptance
When you place an order, you are making an offer to purchase the products in your basket.
An order acknowledgement confirms that we have received your order but does not constitute acceptance.
A contract between you and us is formed when we accept your order. We will confirm acceptance by email and/or by dispatching the order.
5. Refusing or cancelling an order
We may refuse or cancel an order before it has been accepted, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised;
- we reasonably suspect fraud or misuse; or
- we are unable to fulfil the order.
If we cancel an order after taking payment, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be made using one of the payment methods available at checkout.
You must be authorised to use the payment method provided.
7. Delivery
Available delivery options, charges and relevant delivery information will be provided on the website or during checkout.
We will comply with our legal obligations relating to delivery.
Further information is contained in our Shipping Policy.
8. Cancellation rights
Where you have a statutory right to cancel an online purchase, you may exercise that right within the period and subject to the conditions provided by applicable consumer law.
Certain products or circumstances may be excluded from the statutory right to cancel.
Further information is contained in our Returns & Refund Policy.
Nothing in these Terms gives you cancellation or return rights beyond those provided by law unless we expressly state otherwise.
9. Faulty, damaged or misdescribed products
Where products are faulty, damaged, not as described or otherwise fail to meet requirements imposed by applicable consumer law, you have the remedies provided by that law.
Please contact us at ‘hello@totothepom’ if there is a problem with your order.
Nothing in these Terms limits your statutory consumer rights.
10. Returns and refunds
Returns and refunds are dealt with in accordance with applicable consumer law and our Returns & Refund Policy.
Unless expressly stated otherwise, we do not offer any contractual return, refund or exchange rights beyond those required by law.
11. Our liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, or affects your statutory consumer rights.
12. Personal information
We process personal information in accordance with our Privacy Policy and applicable data protection law.
13. Changes to these Terms
We may update these Terms from time to time.
The Terms applicable to an order will be those in force when the order is placed.
14. Governing law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights you may have under applicable consumer law.
15. Contact us
For questions about an order or these Terms, please contact:
Toto the Pom
Honey Pot Press Ltd
167–169 Great Portland Street, London, W1W 5PF, United Kingdom.
Email: hello@totothepom.com
Company number: 17249329
This policy applies to purchases made through the Toto The Pom website.
Nothing in this policy affects your statutory consumer rights. Unless expressly stated otherwise, we do not offer return, refund or exchange rights beyond those required by law.
1. Changing your mind
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Where you have a statutory right to cancel an online purchase, you have 14 days from the day you receive the goods to tell us that you wish to cancel. If an order contains multiple items delivered separately, the cancellation period runs from receipt of the last item where required by law.
To cancel, you must clearly tell us of your decision by contacting ‘hello@totothepom.com’
2. Returning your order
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After notifying us that you wish to cancel, you must return the goods within 14 days.
Returns should be sent to:
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Toto the Pom
[RETURNS ADDRESS]
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You are responsible for the direct cost of returning goods where you are cancelling because you have changed your mind.
We recommend retaining evidence that the goods have been returned.
3. Condition of returned goods
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You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
Where permitted by law, we may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary for this purpose.
4. Refunds
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Where you validly exercise your statutory right to cancel, we will refund the amounts required by law.
This includes the price paid for the goods and, where required, the cost of our least expensive standard delivery option.
If you selected a more expensive delivery method, we are not required to refund the additional delivery cost.
We will make the refund within the period required by law and may withhold the refund until we have received the goods back or you provide evidence that you have returned them, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction, as required by law.
5. Faulty, damaged or misdescribed goods
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If the goods are faulty, damaged, not as described or otherwise do not comply with applicable consumer law, you have the statutory remedies available to you.
Please contact ‘hello@totothepom’ if there is a problem with your order.
Where we are legally responsible for the cost of returning goods, we will bear the reasonable cost of the return.
6. Exchanges
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We do not offer exchanges.
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This does not affect any statutory remedy you may have where goods are faulty, damaged, misdescribed or otherwise fail to comply with applicable consumer law.
7. Exceptions to cancellation rights
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The statutory right to cancel does not apply to certain goods and circumstances specified by law.
Where an exception applies to a product you purchase from us, we will comply with the information requirements applicable to that sale.
8. International orders
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Consumer rights may differ depending on where you live.
We will comply with any mandatory consumer rights that apply to your purchase. We do not voluntarily extend UK statutory cancellation or return rights to customers where those rights do not otherwise apply.
Unless applicable law requires otherwise, customers are responsible for the cost of returning international change-of-mind purchases.
9. Contact us
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To cancel an order, arrange a return or contact us about a problem with a product:
Email: hello@totothepom.com
Returns address:
[RETURNS ADDRESS]
This policy applies to orders placed through the Toto The Pom website.
1. Delivery options and charges
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Available delivery options and the applicable delivery charge will be shown at checkout before you place your order.
Delivery charges may vary depending on the delivery destination, products ordered and delivery service selected.
2. Delivery times
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Estimated delivery times will be shown at checkout where applicable and will depend on the destination and delivery service.
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Delivery times provided by carriers are estimates unless expressly stated otherwise.
We will comply with our statutory obligations in relation to delivery.
3. Delivery carriers
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Orders may be delivered by Royal Mail, DHL or another carrier selected by us.
The carrier used may vary depending on the destination, products ordered and delivery service.
4. Delivery address
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You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery information carefully before completing your purchase.
5. International delivery
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Where international delivery is available, the available delivery options and charges will be shown at checkout. International delivery charges cover the cost of shipping your order only. Please note that international orders may be subject to import duties, taxes, customs charges and/or local handling fees imposed by the destination country. These charges are not included in our shipping fee and are the responsibility of the customer. If applicable, customs charges will be collected from the recipient by the courier or relevant customs authority before or upon delivery. We recommend checking your country’s import requirements before placing your order, as charges vary depending on the destination and the value and contents of your order. Toto The Pom is not responsible for any customs duties, import taxes or other charges imposed by the destination country.
6. Import duties and taxes
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International orders may be subject to import duties, taxes, customs charges or other local charges.
Unless we are required by law to collect these charges, they are the responsibility of the customer.
7. Delays and non-delivery
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Delivery may occasionally be affected by circumstances outside our control, including carrier or customs delays.
We will comply with our obligations under applicable consumer law in relation to delayed or undelivered orders.
8. Lost or damaged orders
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If your order is lost or arrives damaged, please contact us at ‘hello@totothepom.com’
We will provide any remedy to which you are entitled under applicable consumer law.
9. Failed deliveries
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Where a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, failure to accept delivery or failure to collect an order, the parcel may be returned to us.
Any further delivery charges will be dealt with in accordance with applicable law.
10. Contact us
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For questions relating to the delivery of your order, please contact:
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Email: ‘hello@totothepom.com’